This Privacy Policy explains how Signito collects, uses, stores, shares, and protects personal information when you use signito.io and related Signito services.
By using Signito, you agree to the collection, use, and disclosure of personal information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, do not use Signito.
Signito is a document workflow and electronic signature platform.
Signito helps users upload PDF documents, add signing fields, invite signers, send secure signing links, guide signers through required fields, and generate completed signed records with audit history.
Because Signito handles documents, signer information, signing activity, and completion records, privacy and responsible data handling are important parts of the service.
In this Privacy Policy:
We collect information needed to provide, secure, support, and improve Signito.
This may include the following categories.
Account information
Document information
Signer information
Technical information
Usage information
Support information
Billing information
If paid plans are available, billing information may be processed by a payment provider.
Signito may receive billing contact details, plan status, subscription status, payment confirmation, invoice details, and related payment metadata.
Signito does not need to store full payment card numbers directly unless clearly stated at the time of payment.
Documents uploaded to Signito may contain personal information or confidential information.
Senders are responsible for ensuring they have the right to upload, send, share, and process documents through Signito.
Signers should review documents carefully before signing.
Signito processes document information to provide the service, including document upload, field placement, signer routing, signing, completion records, audit history, and document delivery.
We use personal information to:
When a document is reviewed, completed, or signed through Signito, we may collect and store information related to the signing process.
This may include:
This information helps support document completion, verification, recordkeeping, security, and audit history.
We collect, use, and disclose personal information with consent where required.
Consent may be provided when you:
In some cases, we may collect, use, or disclose information without additional consent where permitted or required by law, such as for security, fraud prevention, legal compliance, dispute resolution, or service operation.
We do not sell personal information.
We may share information in the following limited situations.
With Senders and Signers
Document-related information may be shared between Senders and Signers as required to complete the signing workflow.
For example, a Sender may see signer names, email addresses, signing status, timestamps, and completed records.
With service providers
We may use third-party service providers to help operate Signito.
These providers may support:
These providers may access personal information only as needed to provide services to Signito and are expected to protect that information.
For legal and safety reasons
We may disclose information if required to:
Business transfers
If Signito is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.
Signito may rely on third-party services for hosting, email delivery, payments, analytics, authentication, customer support, security, and other operational needs.
Third-party services may process information in Canada, the United States, or other countries where they operate.
Their handling of information may be governed by their own privacy policies and agreements.
Personal information may be stored or processed outside your province, territory, state, or country.
When information is processed outside your location, it may be subject to the laws of that jurisdiction.
We take reasonable steps to use service providers that protect personal information appropriately.
We retain personal information for as long as needed to provide Signito, maintain records, comply with legal obligations, resolve disputes, enforce agreements, prevent misuse, support security, and operate the business.
Retention periods may vary based on:
Completed signed documents, audit trails, and related records may be retained to support document history, verification, and recordkeeping.
Some information may remain in backups, logs, audit records, or legal records where deletion is not immediately possible or where retention is required.
You may contact support@signito.io to request assistance with account or data-related questions.
Some deletion requests may be limited where information is needed to:
If you are a Signer and your information was added by a Document Sender, you may need to contact the Document Sender for certain requests related to the document or transaction.
You may contact us to request access to or correction of personal information held by Signito.
We may need to verify your identity before responding.
In some cases, access or correction may be limited by legal, security, privacy, or operational reasons.
For document-specific information controlled by a Document Sender, we may direct you to the Document Sender.
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information.
These may include access controls, authentication, logging, encryption where appropriate, service monitoring, secure infrastructure, and internal access restrictions.
No internet-based service, email system, storage system, or digital workflow can be guaranteed to be completely secure.
You are responsible for keeping your account credentials safe and limiting account access to authorized users.
If you believe your account, document, signing link, or personal information has been accessed without permission, contact support@signito.io.
Signito may use cookies, local storage, and similar technologies to:
You may be able to control cookies through your browser settings. Some features may not work properly if cookies are disabled.
Signito may send transactional emails related to your account or documents.
These may include:
Transactional emails are required for core Signito workflows and may not include an unsubscribe option.
If marketing emails are used in the future, they should include a way to unsubscribe where required by law.
Signito may use automation or AI-assisted features to support product functionality, such as helping clean document names, organize workflows, suggest defaults, or reduce repetitive work.
If AI-assisted features are used, document content or related metadata may be processed only as needed to provide that feature.
Signito does not use customer documents to train public AI models without clear permission.
Signito is intended for business and professional use.
Signito is not intended for children.
Do not use Signito to collect personal information from children unless you have the required authority, consent, and legal basis to do so.
You are responsible for:
We may update this Privacy Policy from time to time.
If changes are material, we may provide notice by email, in-app notice, website posting, or another reasonable method.
The updated Privacy Policy will become effective on the date stated at the top of the page.
Your continued use of Signito after the updated Privacy Policy takes effect means you accept the updated Privacy Policy.
Questions, requests, or concerns about this Privacy Policy can be sent to: